Regarding the handling of personal information entrusted to us by our customers, we have established the following privacy policy. All customer information regarding Golden-coup usage, including registered information, will be managed strictly in accordance with this privacy policy.

Purpose of using personal information

We collect and use personal information from customers. Except when the customer’s consent is obtained, we will not use personal information for any purpose other than those listed below, nor will we provide personal information to third parties.

To provide the Services

We use personal information when necessary to provide services, such as confirming orders, notifying shipments, and inquiring about payments and transfers. Customers have the right to refuse the collection and use of their personal information, but please note that there are some services that cannot be used by customers who refuse such requests.

To provide information about services

We use personal information to provide information about services and related information, such as announcements of new products and campaigns, delivery of prizes and rewards, etc. Customers have the right to refuse information about services, and we will not provide information to customers who wish to refuse.

To analyze customers

We use personal information to analyze customer usage patterns, such as age, gender, and preferences, including products sold and frequency of purchases.

To deliver advertisements

We use personal information to deliver advertisements that do not include information related to the service. We categorize customers by age, gender, prefecture, number of uses, etc., and deliver advertisements that match their usage. As with service information, customers have the right to refuse advertisement delivery. We will not deliver advertisements to customers who do not want them.

To respond to government agencies

We will use personal information to respond to notices and instructions from government agencies. Please note that binding requests for disclosure do not require your consent.

Safety management measures for personal information

When handling customers’ personal information, we will establish security policies as preventive measures against information leaks and unauthorized access, and appoint a person in charge of managing the safety of personal information.

Inquiries regarding the handling of personal information

If you have any comments or requests regarding the handling of personal information, please feel free to contact us.

Written enquiries
Rm C04, Flat C on 7 Floor, Ka Ming Court, 688-690 Castle Peak Road, Kowloon, Hong Kong